Turning Conflict Into Profit

Conflict in the workplace becomes expensive when an organization's efficiency is damaged by friction between employees. Conflicts can threaten the profitability and innovation of business, the sustainability of public institutions, and the health and achievement of individuals. Faced with conflict most people either lean away, avoiding the issue, or charge right in, escalating the problem. Neither strategy is ultimately successful and the social and financial costs can be devastating. Drawing on principles of psychology and sociology, Larry Axelrod and Roy Johnson have developed a new alternative for workplace conflict resolution. Turning Conflict Into Profit explains how "leaning into conflict" not only defuses workplace tensions but releases blocked energy into positive channels of development. Written in plain language, with real-life examples, Turning Conflict Into Profit offers a practical and rewarding roadmap through conflict.

Table of Contents

Table of Contents
Front Cover 1
Title Page 4
Copyright Page 5
Contents 6
Preface 8
Acknowledgements 12
Part 1: The Foundations and Fallacies of Conflict 14
1 \ Conflict Defined 16
2 \ The Conflict Trap: Denial, Despair, and Detachment 36
3 \ The Costs of Conflict 52
4 \ Conflict Within: The Psychology of Conflict 66
5 \ Conflict Among: The Interpersonal Manifestation of Conflict 102
6 \ Conflict Across: The Cultural Roots of Conflict 126
Part 2: Moving Through the Narrow Place 158
7 \ Moving Through the Narrow Place 160
Part 3: Turning Conflict into Profit 172
8 \ The Profit Track: Insight, Inspiration, and Investment 174
9 \ Step 1: Tap the Energy 188
10 \ Step 2: Find the Learning 204
11 \ Step 3: Build Relationships 218
12 \ Step 4: Cultivate Innovation 234
13 \ Step 5: Make Better Decisions 248
14 \ Putting it All Together 260
References 280
Index 286